Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

ZX Collections ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online platforms.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order or create an account, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment information (processed securely through third-party payment gateways; we do not store credit/debit card details)

b. Automatically Collected Information

When you browse our store, we automatically receive:

  • IP Address
  • Device Information
  • Browser Type
  • Pages Visited
  • Cookies and Tracking Data

This information helps us improve user experience and website performance.

c. Optional Information

If you contact us through WhatsApp, social media, contact forms, or email, we may receive:

  • Images
  • Messages
  • Feedback
  • Reviews

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate order updates and promotional offers
  • Improve customer experience
  • Detect fraudulent activity
  • Customize and improve our website
  • Conduct analytics and store performance monitoring
  • Provide customer support

3. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Courier and delivery partners
  • Shopify and integrated applications
  • Marketing and analytics tools (such as Facebook Pixel and Google Analytics)

We do not sell, trade, or rent your personal information.

4. Cookies

Our website uses cookies to:

  • Maintain your shopping cart
  • Recognize your browser
  • Improve website speed and performance
  • Deliver targeted advertisements on social media platforms

You can disable cookies through your browser settings at any time.

5. Data Protection & Security

We take reasonable precautions to protect your personal information.

However, no method of transmission over the Internet is 100% secure.

We use SSL encryption and Shopify’s secure servers to help safeguard your information.

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data where legally permitted
  • Opt out of marketing communications

7. Retention of Information

We retain your information for as long as:

  • Your account remains active
  • Required to fulfill orders
  • Necessary to comply with legal obligations

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, or policies.

9. Shopify Hosting

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell products and services to you.

Shopify stores your data on secure servers protected by firewalls and compliant with PCI-DSS standards.

For more information, please review Shopify’s Privacy Policy.

10. Additional Brand Policies

10.1 Use of Public Social Media Content

Any content (photos, videos, reviews, posts, captions, stories, etc.) publicly shared by users on social media platforms may be used by ZX Collections for:

  • Reviews
  • Testimonials
  • Advertisements
  • Marketing campaigns
  • Social media content
  • Website product listings

By posting content publicly, users grant ZX Collections a non-exclusive right to use such content for promotional and marketing purposes.

Users may request removal of content by contacting us directly or by changing the visibility of the original content to private.

We do not use private or restricted content without permission.

10.2 Payment Responsibility Policy

ZX Collections is responsible only for payments made directly through our official payment channels under the account name "ZX Collections."

Any payments made to delivery riders, personal accounts, courier companies, or unauthorized individuals are not our responsibility.

We do not handle personal cash transfers or payments outside our official payment methods.

Customers must resolve disputes regarding unofficial payments directly with the person or service involved.

We accept liability only for payments received through our verified official accounts.

11. Changes to This Policy

We may update or modify this Privacy Policy at any time.

Changes take effect immediately upon being posted on our website.

Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.