Privacy policy

Privacy Policy

Last Updated: [2026]

ZX Collection ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online platforms.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you place an order or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment information (processed securely through third-party payment gateways; we do not store credit or debit card details)

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Device Information

  • Browser Type

  • Pages Visited

  • Cookies and Tracking Data

This information helps us improve user experience, website performance, and security.

c. Optional Information

If you contact us through WhatsApp, social media platforms, contact forms, or email, we may collect:

  • Images

  • Messages

  • Feedback

  • Reviews

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate order updates and promotional offers

  • Improve customer experience

  • Detect and prevent fraudulent activity

  • Customize and improve our website

  • Conduct analytics and monitor store performance

  • Provide customer support

3. Sharing Your Information

We may share your information with trusted third parties when necessary, including:

  • Payment processors

  • Courier and delivery partners

  • Shopify and integrated applications

  • Marketing and analytics providers (such as Facebook Pixel and Google Analytics)

We do not sell, trade, or rent your personal information to third parties.

4. Cookies

Our website uses cookies to:

  • Maintain your shopping cart

  • Recognize your browser and preferences

  • Improve website speed and performance

  • Deliver targeted advertisements on social media platforms

You may disable cookies through your browser settings at any time; however, some website features may not function properly.

5. Data Protection and Security

We take reasonable precautions and follow industry best practices to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We use SSL encryption and Shopify's secure infrastructure to help safeguard your data.

6. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data where legally permitted

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided on our website.

7. Retention of Information

We retain your information for as long as:

  • Your account remains active

  • It is necessary to fulfill orders and provide services

  • Required by law or regulatory obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, privacy practices, or policies of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Shopify Hosting

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services to you. Your data is stored on Shopify’s secure servers, protected by firewalls, and maintained in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

For more information, please review Shopify’s Privacy Policy.

10. Additional Brand Policies

10.1 Use of Public Social Media Content

ZX Collection may use publicly available content shared by customers on social media platforms, including:

  • Photos

  • Videos

  • Reviews

  • Posts

  • Captions

  • Testimonials

Such content may be used for:

  • Reviews and testimonials

  • Advertisements

  • Marketing campaigns

  • Social media posts

  • Website content and product listings

By posting content publicly, users grant ZX Collection a non-exclusive right to use such content for promotional and marketing purposes.

Users may request removal of content by making the original post private or contacting us directly. We do not use private or restricted content without permission.

10.2 Payment Responsibility Policy

ZX Collection is responsible only for payments made directly through our official payment channels under the account name "ZX Collection."

Any payments made to delivery riders, courier personnel, personal accounts, or unauthorized individuals are solely the responsibility of the customer.

We do not accept liability for transactions conducted outside our official payment methods.

Customers must resolve disputes regarding unofficial payments directly with the person or service involved.

11. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time.

Any changes become effective immediately upon being posted on our website. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact ZX Collection through the contact information provided on our website.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at arabpranks80@gmail.com or 03361300780