We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arabpranks80@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arabpranks80@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arabpranks80@gmail.com.

Exchange & Return Policy

At ZX Collections, customer satisfaction is our priority. Please read our Exchange & Return Policy carefully before placing an order.

Exchange Policy

General Policy

• All items purchased from our online store are eligible for exchange within 30 days of delivery.
• Article exchange (changing the design, style, or product) is not permitted under any circumstances.
• Size exchanges are subject to product availability.
• Courier charges may apply for size-related exchanges.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery through our official customer support channels.

Our team will review the issue and arrange an appropriate solution.

Exchange Process

For customer convenience, we offer an exchange service where available.

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• The replacement item will be dispatched once the exchanged product is verified.
• Exchange requests are subject to stock availability.

Important Notes

• Products showing signs of use, damage, washing, or alteration will not qualify for exchange.
• Exchange processing may take 7–14 business days depending on location and product availability.
• Certain remote locations may require alternative exchange arrangements.
• Sale, clearance, and discontinued items are not eligible for exchange unless received damaged or defective.

Return & Refund Policy

At ZX Collections, we aim to provide a hassle-free shopping experience.

Return Eligibility

Returns are accepted only in the following cases:

• The item received is damaged.
• The item is defective.
• The wrong item was delivered.

To qualify for a return:

• The request must be made within 3 days of delivery.
• The product must be unused and returned with all original packaging, tags, and accessories.
• Any evidence of use may result in rejection of the return request.

Customer Responsibility

• Customers are responsible for securely packaging the product during return shipment.
• Return shipping charges may be borne by the customer unless the issue resulted from our error.

Refund Policy

Refund Method

Approved refunds will be processed via:

• Bank Transfer
• Mobile Wallet (where applicable)

Refunds cover only the value of the product and do not include shipping or delivery charges.

Damaged or Defective Products

Refunds are issued only after the returned item has been inspected and verified by our team.

If approved, refunds are generally processed within 7–10 business days.

Important Notes

• Products returned without original packaging or in used condition may not qualify for a refund.
• ZX Collections reserves the right to approve or reject refund requests after inspection.
• Shipping and handling charges are non-refundable.

Non-Exchangeable & Non-Refundable Items

The following items are not eligible for exchange or refund:

• Sale items
• Clearance products
• Discontinued products
• Products damaged due to customer misuse
• Products returned without original packaging or tags

Need Help?

If you have any questions regarding exchanges, returns, or refunds, please contact our customer support team through our official website, email, or WhatsApp support channel.

ZX Collections reserves the right to amend, modify, or update this policy at any time without prior notice.