Exchange & Return Policy

At ZX Collections, customer satisfaction is our priority. Please read our Exchange & Return Policy carefully before placing an order.

Exchange Policy

General Policy

• All items purchased from our online store are eligible for exchange within 30 days of delivery.
• Article exchange (changing the design, style, or product) is not permitted under any circumstances.
• Size exchanges are subject to product availability.
• Courier charges may apply for size-related exchanges.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery through our official customer support channels.

Our team will review the issue and arrange an appropriate solution.

Exchange Process

For customer convenience, we offer an exchange service where available.

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• The replacement item will be dispatched once the exchanged product is verified.
• Exchange requests are subject to stock availability.

Important Notes

• Products showing signs of use, damage, washing, or alteration will not qualify for exchange.
• Exchange processing may take 7–14 business days depending on location and product availability.
• Certain remote locations may require alternative exchange arrangements.
• Sale, clearance, and discontinued items are not eligible for exchange unless received damaged or defective.

Return & Refund Policy

At ZX Collections, we aim to provide a hassle-free shopping experience.

Return Eligibility

Returns are accepted only in the following cases:

• The item received is damaged.
• The item is defective.
• The wrong item was delivered.

To qualify for a return:

• The request must be made within 3 days of delivery.
• The product must be unused and returned with all original packaging, tags, and accessories.
• Any evidence of use may result in rejection of the return request.

Customer Responsibility

• Customers are responsible for securely packaging the product during return shipment.
• Return shipping charges may be borne by the customer unless the issue resulted from our error.

Refund Policy

Refund Method

Approved refunds will be processed via:

• Bank Transfer
• Mobile Wallet (where applicable)

Refunds cover only the value of the product and do not include shipping or delivery charges.

Damaged or Defective Products

Refunds are issued only after the returned item has been inspected and verified by our team.

If approved, refunds are generally processed within 7–10 business days.

Important Notes

• Products returned without original packaging or in used condition may not qualify for a refund.
• ZX Collections reserves the right to approve or reject refund requests after inspection.
• Shipping and handling charges are non-refundable.

Non-Exchangeable & Non-Refundable Items

The following items are not eligible for exchange or refund:

• Sale items
• Clearance products
• Discontinued products
• Products damaged due to customer misuse
• Products returned without original packaging or tags

Need Help?

If you have any questions regarding exchanges, returns, or refunds, please contact our customer support team through our official website, email, or WhatsApp support channel.

ZX Collections reserves the right to amend, modify, or update this policy at any time without prior notice.